Refund Terms for STRATOSLINK

Welcome to the refund policy page for STRATOSLINK. Customer satisfaction is our top priority, and we strive to ensure a seamless experience for all our users. Please carefully review the terms below to understand the conditions under which refunds may be issued.

1. General Refund Conditions

Refunds at STRATOSLINK can be requested under the following conditions:

• Errors in service delivery by STRATOSLINK.
• Service not provided according to the contract or service description.

2. Eligibility for Refund

To be eligible for a refund from STRATOSLINK, the following criteria must be met:

• A formal refund request must be made within 30 days of the initial purchase date.
• The reason for the refund must be clearly stated and accompanied by relevant evidence supporting the claim.

3. Non-Refundable Circumstances

STRATOSLINK does not offer refunds in the following cases:

• Change of mind after a service has been fully delivered.
• Failure to provide necessary access or information required for service delivery.
• Partial use of the service before the refund request.

4. Requesting a Refund

To request a refund, please follow these steps:

• Email our support team at [email protected] with the subject line "Refund Request - [Your Order ID]".
• Include your order details, reason for the refund, and any supporting documentation.
• Our customer service team will review your request and respond within 7 business days.

5. Refund Processing

Once a refund is approved by STRATOSLINK, the amount will be processed through the original payment method within 14 business days.

6. Changes to This Policy

STRATOSLINK reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to periodically review this page for the latest information.

Contact Information

If you have any questions regarding our refund policy, please contact us at [email protected].